Privacy Policy - Elec Torq Technologies Private Limited

  1. Introduction
    • This privacy policy (“Privacy Policy”) describes how Elec Torq Technologies Private Limited collects and processes your Personal Data (defined below) through your use of our applications (i) Baazigar Application and/or (ii) Baaz Runner Application [https://play.google.com/store/apps/details?id=com.baaz_baazigar] (collectively “Apps”) and/or, our website (https://www.baaz.bike/) (“Website”), and/or any other digital application that is made available by us for download on mobile and connected devices, (hereinafter our Apps, our Website and any other digital application made available by us for download on mobile or connected devices are collectively referred to as “Platforms”). Baaz Runner and Baazigar are two different applications. Riders are provided with replacement assets in case of malfunction on field. This transaction is marked in Baaz Runner based on OTP provided in the Baazigar app.
  2. Definitions
    • “Baaz Bikes” means The physical entity of the electric vehicle along with or without the battery, it may be used to refer to the Elec Torq Technologies as well.
    • “Personal Data” means any data about an individual who is identifiable by or in relation to such data;
    • “Third Parties” means and included third-party vendors and/or third-party processors engaged by us during the course of our business and/or visitors to the Website.
    • “Processing” means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.
    • “Processor” means any person who processes personal data on behalf of Elec Torq.
  3. Who We Are
    • This Privacy Policy applies to Elec Torq Technologies Private Limited (“Elec Torq”, “we”, “us”, “our”).
  4. Our Contact Information
    • Any questions, comments, requests, grievances regarding this Privacy Policy and/or the processing of your Personal Data should be addressed to our Data Grievance Officer, Mr. Aishwarya Agrawal at software@electorq.com.
  5. Scope of the Privacy Policy
    • This Privacy Policy applies to everyone who visits, downloads and/or uses our Apps and/or Website, including customers, employees of Elec Torq and / or Third Parties (collectively referred to as “Users”, “you”). This Privacy Policy does not extend to any websites or applications that may be accessed from the Apps and/or Website including, but not limited to any links we may provide to any other websites or applications.
    • We follow this Privacy Policy in accordance with the applicable laws, including but not limited to the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the (Indian) Digital Personal Data Protection Act, 2023. For some products, applications, services, or events, we may have additional privacy notices. These notices should be read together with this Privacy Policy.
    • By using our Platforms, you agree to comply with all applicable laws and regulations gonverning your use of our Platforms and in particular agree to adhere to your duties under the (Indian) Digital Personal Data Protection Act, 2023. You further agree to adhere to the terms and conditions set forth in our Terms of Use, which govern the permissible use of our Platforms. You may access our Terms of Use here (https://everynameistaken.s3.us-east-2.amazonaws.com/BAAZ+USER+AGREEMENT.pdf).
    • All undefined terms used in this Privacy Policy shall have the meaning assigned to them in the Terms of Use.
  6. Personal Data We Collect From You
    • We may collect, use, store and transfer different kinds of Personal Data about you through our Platforms, including the below mentioned
      • Approximate and precise location;
      • Name;
      • Mobile phone number;
      • Government identification (e.g., Aadhar information);
      • Photograph;
      • Data collected through cookies (e.g., network information);
    • Additional profile information:
      • We also collect, use, and share data for analytics purposes. For example, we might use analytical insights to improve the performance of our Platforms.
  7. How We Collect Your Personal Data
    • We use different methods to collect Personal Data from and about you including through:
      • Direct interaction: Information provided to us directly by you, such as your identity, contact, and financial data, including information shared when signing up to our email communication, registering on our Apps, attending our events, and visiting our offices.
      • Automated technologies or interactions: Technical data collected regarding your device, browsing actions, and patterns using cookies.
  8. Grounds For Collecting Your Personal Data
    • We will only collect and use your Personal Data when the applicable law allows us to. We will most commonly collect your Personal Data:
      • When you give us consent to do so; or
      • When you provide us with Personal Data for a specific purpose, such as to register on our Apps, or to subscribe to any communication from us; or
      • When we need to comply with a legal obligation; or
      • For any other legitimate reason that is allowed by applicable law.
  9. Purposes For Which We Collect Your Personal Data
    • To register you as a customer when you use our Apps and authentication;
    • To process and deliver your order specifically the products and services selected by you;
    • To deliver the functionalities of the Apps and Website, resolve technical difficulties, and provide you with the correct (prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content) and most up to date version of the Apps and/or Website;
    • To track our products and services including, but not limited to, the Baaz Bikes you use;
    • To provide roadside assistance;
    • To comply with applicable laws;
    • To ensure safety of the Apps and/or Website.
    • To use data analytics to improve our Platforms, products/services, marketing, customer relationships and experiences.
    • User specific data is captured to show them the nearest Baaz Swap Stations and to provide better support in case of on road assistance. This information is captured but not stored by Baaz Bikes
  10. Change In Purpose
    • We will only use your Personal Data for the purposes for which we collected it. If we need to use your Personal Data for another purpose, we will tell you about it and explain why we are doing it. We may also ask for your permission, depending on the applicable laws.
    • Please note that we may process your Personal Data without your consent or knowledge where this is required or permitted by applicable laws.
  11. Data Sharing
    • We may share your Personal Data with the parties set out below in the following limited circumstances:
      • Our third party service providers in the course of our business;
      • Professional advisers including lawyers, bankers, auditors and insurers to enable them to provide the professional services that they render to us;
      • Government bodies, regulators and other authorities who require reporting of processing activities and in certain circumstances compliance with any legal obligations or to meet any law enforcement requirements and / or;
      • In any case, we require all third parties to respect the security of your Personal Data and to treat it in accordance with the applicable laws. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions. Further, we do not sell your Personal Data or share it with any third parties for any purpose not mentioned in this Privacy Policy.
  12. Cookies
    • As you interact with our Platforms, we will automatically collect technical data about your device, browsing actions and patterns. We collect this Personal Data by using cookies. The Personal Data collected by using cookies is used to customize the Platforms and enhance the value of the features offered through our Platforms.
  13. Storage And Retention of Your Data
    • All the Personal Data provided by you will be uploaded to secure servers in India that are controlled by us. We may also use third party processors to store Personal Data collected from you.
    • Elec Torq treats all Personal Data it receives from you as confidential and does not use the Personal Data for any purpose other than in accordance with this Privacy Policy.
    • All the user data is protected according to AWS data security policy, additionally user Bank information is encrypted to further secure it against any possible breach.
    • We regularly review our security measures to make sure they are keeping your Personal Data safe. However, no security measures are perfect.
    • We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period for, including but not limited to, legal obligations post uninstalling the Apps, or deactivation or termination of account on our Platforms, or backup or archival purposes, or in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
    • Typically, we determine the appropriate retention period for Personal Data by considering the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
    • We may also anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
  14. Your Legal Rights
    • Under the (Indian) Digital Personal Data Protection Act. 2023, you have the following rights:
      • Right to access information: You can ask us for the following information:
        • A summary of the Personal Data we have about you.
        • What we do with your Personal Data.
        • Who we share your Personal Data with.
        • What Personal Data we have shared with other organizations.
      • Right to correction, completion, and erasure: You have the right to ask us to correct, complete, or erase your Personal Data. This means that you can ask us to:
        • Fix any mistakes in your Personal Data.
        • Add any missing information to your Personal Data.
        • Delete your Personal Data.
      • Right to grievance redressal: You have the right to complain to us if you believe we have violated your privacy rights. You may reach out to our Grievance Officer at software@electorq.com to file a complaint. In the event of you not being satisfied with the resolution provided by our Data Grievance Officer, you may also reach out and complain to the Data Protection Board of India in the manner mentioned in paragraph 17 below.
      • Right to nominate: You can choose someone to exercise your privacy rights on your behalf if you are unable to do so yourself. This could be because of death or an inability to exercise your rights due to unsoundness or mind or bodily infirmity.
      • Right to appoint consent manager: You can choose to appoint a consent manager i.e., registered with the Data Protection Board of India to give, manage, review or withdraw consent on your behalf.
      • Right to withdraw consent: You can withdraw your consent to us processing your Personal Data at any time. We will stop processing your Personal Data once you withdraw your consent. However, withdrawing your consent will not affect any processing that we did before you withdrew your consent. We may also be unable to provide you with certain products or services if you withdraw your consent. We will tell you if this is the case when you withdraw your consent [insert designated email address].
    • If you wish to exercise any other rights set out above, please contact us on the address mentioned in paragraph 4 hereinabove.
    • We may need to request specific information from you to help us verify your identity. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
  15. External Links
    • Our Platforms may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share Personal Data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Platforms, we encourage you to read the privacy policy of every website you visit.
  16. Refusal to Provide Personal Data
    • Where we need to collect Personal Data by applicable laws, or under the terms of a contract we have with you, and you fail to provide that Personal Data when requested, we may not be able to deliver the functionalities of our Platforms or any part thereof.
  17. Dispute Resolution
    • In the event of any dispute arising out of or in connection with this Privacy Policy, including disputes relating to the interpretation, breach, or enforcement of this Privacy Policy, they shall be resolved in conjunction with the procedures and dispute resolution mechanisms set forth in the Terms of Use.
  18. Revisions to this Privacy Policy
    • We may change this Privacy Policy from time to time. We will place a prominent notice that will be visible to you as a User. You should check back here periodically to see if the Privacy Policy has been updated as we will always show the date of the latest modification of the Privacy Policy.